Warranty services with extra effort.
Mitsuhashi Corporation’s concept is “Lending ‘hands’ to replace human hands.”
We are constantly thinking of ways to give even a little break to our clients’ “hands” or solve problems for them. What we value as much as product development is warranty service. We think it is crucial to provide warranty service on behalf of our clients so that they can use our products for a long period of time. Here we will describe our initiatives regarding Mitsuhashi Corporation’s warranty service.
Client profile is a “guidepost” of maintenance
Mitsuhashi Corporation creates a chart per client who purchased our products.
We prepare ourselves for emergency repair and maintenance by recording what products were purchased by what client and when. Our machines are meticulously designed, thoroughly inspected and sent to our clients with our pride, but the machines age the more they are used.
Just like humans get injured or become ill, machines can get damaged or broken…
On such occasions, a quick diagnosis and proper repair are necessary. Even if the machine breaks, what is wrong with the machine or what is causing the problem can be properly determined if there is a client profile. Thus, Mitsuhashi Corporation creates client profile.
We contact our client a month after purchasing of our equipment
Our equipment shipped to our client’s plant—we are worried if the equipment that we created with our care and passion is working well at the client’s plant, as if it is our child.
Mitsuhashi Corporation contacts our clients approximately a month after the equipment was delivered to them to make sure it is not malfunctioning or causing any trouble.
We conduct an interview a month after delivery of the equipment, and if there are any problems we immediately improve or repair the equipment.
Extra effort to prevent malfunction
Just like humans get injured or become ill, equipment sometimes breaks down.
It is still a dream for all human beings to create “equipment that never breaks”. We are far away from achieving that dream. However, we can take efforts to prevent malfunctions in advance and reduce the possibility of malfunctions as close to zero as possible. Before malfunctions occur, we conduct thorough regular inspections to check to see if there is any exhaustion on parts or any assembly defect to prevent a future malfunction.
Mitsuhashi Corporation spares no effort so that our clients can enjoy our equipment for many years to come.
We recommend receiving our regular maintenance and strive to prevent the client’s production line from stopping and malfunctions from occurring.
Salesperson is also a maintenance specialist?
Mitsuhashi Corporation’s salespersons are dressed in suits and ties with a business bag in hand when appearing at business meetings.
However, as soon as they hear from a client about a malfunction, they swap out their business bag with a toolbox and visit the client for maintenance. They are salespeople and maintenance specialists—that is who we are, Mitsuhashi Corporation.
Everything is for our clients.For example, when a regular client purchases new equipment, we make sure to provide maintenance service on the existing equipment as well. The salesperson’s meticulous attention and care for our clients makes us Mitsuhashi Corporation.